MANAGEMENT AND LEADERSHIP DEVELOPMENT
TRANSFORMATIONal Leadership and supervision
(2 Days & 1 Day reinforcement a month later)
Only 20% of employees agree that their performance is managed in a way that motivates them to do outstanding work. Individuals, teams and departments…each has their own character, unique knowledge, held assumptions, biases, personalities and skillsets. And, because of that variety, it is easy for conflict, differences and disruptive behaviours to emerge. Help get individuals, teams and the entire organization to change with this eye-opening program! Read more.
CRITICAL THINKING & STRATEGIC PROBLEM-SOLVING SKILLS (1 DAY)
Have you ever tried to tackle a problem and found you go around and around, never confident you are getting to the nub of the issue? In this course you are taught techniques to analyze and break down problems into understandable components. Just as important, you learn ways to re-frame and clarify the problem that more easily leads to a solution. After all, it is often said that a problem well stated is half-solved. And, you gain skills to leverage left and right-brain thinking as it relates to the correct solutions for the problem. Read more.
WORKING THROUGH DIFFICULT INTERACTIONS (1 day)
Managing yourself while leading people and teams
We all want a workplace free of difficult people and conversations, but we know conflict is inevitable. However, there is healthy and unhealthy conflict. Patrick Lencioni author of, “The Five Behaviors of a Cohesive Team”, asserts that one of the five behaviours is ‘engaging in healthy conflict’. If your goal is to create and sustain a culture of trust, respect and resiliency, then it’s a matter of learning and applying the soft skills to assist you and your team to have those conversations. Read more.
MAXIMIZING YOUR DELEGATION SKILLS (1 DAY)
Delegation done well pays huge dividends. Done poorly it can be destructive. Learn the many elements of effective delegation and reap the dividends! Read more.
EXECUTING A PLAN EFFECTIVELY (1 day)
Empowering teams to define and achieve quality results
You have developed a great plan to help you achieve your goals. The team feels momentum! Next, comes the execution of the plan. Often, that is where the momentum slows. There are many plans on office shelves gathering dust. You have learned the hard way that execution of the plan is almost always harder than the actual planning. Learn, once and for all, how to turn your creative vision into a reality. Read more.
MASTERING TIME AND ORGANIZATION (1 DAY)
Time is the one resource that is evenly distributed. We all have the same amount of time with which to work. Then, why is it some people get more done than others? What is their secret? Learn the techniques productive people use. Read more.
ACTIVE LISTENING (1 DAY)
THE FINE ART OF UNDERSTANDING WHAT OTHERS ARE ACTUALLY SAYING
If you want to make real improvements to communication, it's time to listen up. This listening skills assessment & training helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program. Read more.
LEADING EFFECTIVE MEETINGS (1 DAY)
In many organizations, on average, 37 % of employee time is spent in meetings, managers attend more than 60 meetings per month and 47% consider “too many meetings” the biggest waste of time. Building capacity for more meaningful and productive meetings can increase engagement, unleash creative problem solving and get to action quickly. This workshop explores active ways to make meetings fruitful, sharply focused and to make quicker decisions that result in actionable tasks. Read more.
IMPACTFUL PUBLIC SPEAKING & PRESENTATION (1 DAY)
It's estimated that as much as 75% of the population struggles with a fear of public speaking and/or presentations. “There are two types of speakers: Those who get nervous and those who are liars.” – Mark Twain. If your role requires you to present to 1 or 1,000 people, the fear and anxiety can paralyze you and cause un-needed stress. Through this training you will become more confident and relaxed in front of an audience to communicate your important ideas. Read more
WRITING EFFECTIVE REPORTS & PROPOSALS (1 DAY)
In today’s busy world, with full inboxes and information overload, we struggle to skim, let alone read, an email or document – often from our smartphone. So how can we create reports and proposals that our clients, colleagues, donors, or board will read, and that will achieve the result we need? Read more.
WORKING THROUGH ORGANIZATIONAL CHANGE (1 day)
To achieve a goal you have never achieved before you must start doing things you have never done before and that requires change. “People don’t resist change. They resist being changed! “ – Peter Senge, Organizational Specialist. This program is designed to help individuals polish their skills at coping with and handling a variety of organizational changes. Focusing on the emotional response to change, this program is an excellent way for individuals to identify methods of adopting and adapting to change that really work for them. Read more.
Train The Trainer (1 Day & 2 Day Option)
People are an organization’s most valuable asset. Investing in people can massively leverage performance in your organization plus ensure compliance with regulatory bodies and quality standards.
We add the facilitator title to emphasize that great trainers are exceptional facilitators. Facilitation is an art that needs to be honed with great care to fine details. Though training is a coveted job today, exceptional facilitators have become a rare commodity. It is not just communicating information but engaging the learner in the process. READ MORE
Diversity & Inclusion Training (1 day)
Shift mindsets, behaviours, and practices so everyone in your organization attains their full potential. Studies have shown that diverse teams drive better business performance, and organizations with greater diversity become more resilient and innovative. And inclusion is required for diverse groups to thrive and create a culture of engagement. Read more.
Developing emotional intelligence (1 day)
This course is designed to equip individuals with the essential skills and knowledge to enhance their emotional intelligence through leadership and on their teams. Through an interactive program, participants will learn to recognize, understand, and manage their own emotions effectively, as well as develop empathy and build strong relationships with others. Read more.
COMMUNICATION & COLLABORATION EXPERIENTIAL TEAM GAMES
Rainforest Game (1/2 day)
Working from home and/or working with others in satellite offices, at a distance, requires new ways to communicate, keep updated and to build relationships. The fun experience of playing the Rainforest Game teaches leadership and collaboration across boundaries. Read more.
Mars Rover Challenge (1/2 day)
It is one thing to talk about collaboration and its power amongst team members but when they experience it, the training becomes deep and personal….and sticks! That’s what the Mars Rover Challenge game does. Read more
Non Violent Verbal De-Escalation Training
Course Objectives
This training is for frontline workers in healthcare, shelters and all professions and administrative staff who interact directly to manage escalating or threatening situations in a manner that will prevent harm to themselves or their patients.
In this training session, you will learn effective strategies for de-escalating a situation, including the three steps of situational awareness, the ten stages of verbally de-escalating an agitated person and communication intervention techniques.
Upon successful completion of the workshop activities, the learner will be able to:
Define “situational awareness”
What are the 3 things to Identify in “situational awareness”
Why and how to apply these in the “situational awareness” to daily workplace
What are the 10 stages of Verbal De-escalation
Describe “active listening” and communication techniques
Designed For
Frontline workers in healthcare, shelters and all professions and administrative staff who interact directly with patients.
$395 PP plus tax