WORKING THROUGH DIFFICULT INTERACTIONS

1 day

Managing yourself while leading people and teams

We all want a workplace free of difficult people and conversations, but we know conflict is inevitable. However, there is healthy and unhealthy conflict. Patrick Lencioni author of, “The Five Behaviors of a Cohesive Team”, asserts that one of the five behaviours is ‘engaging in healthy conflict’. If your goal is to create and sustain a culture of trust, respect and resiliency, then it’s a matter of learning and applying the soft skills to assist you and your team to have those conversations.

Managers are keenly aware that they are always balancing two critical areas of leadership in directing others….tasks and relationships. Both are vital in growing strong teams. If you are a leader, having difficult conversations can be daunting and stressful. Ignoring disruptive behaviors or attitudes does little to resolve the issue. It is naturally uncomfortable, but productive conflict focused on concepts and ideas is essential for any great team to grow. As a leader, you will develop some skills and learn some critical steps in preparing you for the most difficult interactions. These skills can be used to manage people in three ways. Managing down (those who report to you), managing peer to peer relationships and managing up (those to whom you report)

Participants begin the training with a self assessment.  The “Conflict Strategies Inventory” helps one understand which one of five conflict strategies is preferred and how to work with others with a different style. Then, participants develop new approaches and solutions, tackle recurrent conflict issues, inspire interest and creativity and introduce conflict management skills to teams.

Learning Outcomes

  • Pinpoint one's preferred strategy for managing conflict
  • Discover the five different ways people respond to conflict
  • Understand how and when to utilize the integrating strategy
  • Learn to intentionally manage your emotions & thinking
  • Learn to engage in learning conversations
  • Create a development plan to put the learning into action
  • Reduce your stress!

Who Should Attend?

Most appropriate for people in the midst of workplace conflict, but all individuals, from frontline employees to team members, managers, directors or owners.


Interested in learning more?