ACTIVE LISTENING

1 day

The fine art of understanding what others are actually saying

If you want to make real improvements to communication, it's time to listen up. This listening skills assessment & training helps individuals to develop their strengths and improve upon their weaknesses so they are better equipped to handle customer complaints, negotiate contracts, manage teams, and more. Learning to Listen is a great foundation for any communication skills training program. 

Given all this listening we do, you would think we'd be good at it! In fact most of us are not, and research suggests that we remember between 25 percent and 50 percent of what we hear. That means that when you talk to your boss, colleagues, customers or spouse for 10 minutes, they pay attention to less than half of the conversation. This is dismal!

In contrast to this, think of a leader / manager whom you highly respect. I would venture to say that one of the qualities that separates them from others is their ability to listen. This is the one quality aside from integrity that distinguishes good leaders from great ones.

Learning to Listen is the communication training tool that will help you to achieve immediate, lasting results. Why is Learning to Listen so effective? With a focus on both visible and invisible aspects of listening behavior, Learning to Listen evaluates current skill level, shows individuals how to take an active role in the listening process, and then provides ample opportunities for practice and development. The result? Employees who are well equipped to handle customer complaints, negotiate contracts, perform as team members, and lead departments. And that translates into a competitive advantage for your organization. 

LEARNING Outcomes

  • Understand the barriers of become an active listener
  • Understand the difference between ‘hearing’ and ‘listening’
  • Learning the listening behaviours within a clear listening model
  • Explore the visible and invisible aspects of listening
  • Learn what it takes both physically and mentally to listen
  • Learn to paraphrase and restate for clarification
  • Use your own body language and gestures to convey your attention
  • Understand common barriers to effective listening
  • Create a plan to put new skills into immediate action

Who Should Attend?

Appropriate for all individuals, but it's especially useful for supervisors, managers, customer service representatives, sales professionals, consultants, negotiators, and anyone who spends a significant amount of time in a listening role.


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