1 day

Quality experts unanimously agree – about 80% of service/quality problems the customer experiences are due to faulty or unreliable processes, not people. And, who creates processes? Management. In response, thousands of “blue-chip” organizations have used Lean Six Sigma for over 20 years to overhaul their processes to help ensure their customers have a quality experience. And, those organizations have realized dramatically improved business results that they credit to their work on processes. This 1-day course describes the methodology, how it is used, types of issues it addresses and program expectations. 

Also discussed are the requirements for initiating and managing a successful Lean Six Sigma program.  These requirements are essential for the robust implementation of LSS.  Many organizations have tried to implement both Lean and Six Sigma, but without the Vision, Structure and Process Improvement activities supported by senior management, the odds of success are slim, at best.

Course Topics

  • What is Lean?
  • What is Six Sigma?
  • What is Lean Six Sigma (LSS)?
  • Team Work
  • Process Management
  • LSS Vocabulary
  • Fundamental Relationship of Cause and Effect
  • Cost Of Poor Quality (COPQ)
  • Roles and Responsibilities
  • The DMAIC Process
  • Deployment of Program
  • Glossary of Six Sigma Terms

Learning Outcomes

  • Obtain an understanding of a Lean Six Sigma program objective
    • Know and comprehend the impact the concepts can have on your business
    • Become familiar with the terminology
    • Gain an understanding of the roles management must undertake to achieve the greatest level of business success especially re-deploying liberated manpower.
  • Comprehend daily work as a process-oriented activity
    • Understand process inputs and outputs
    • Understand process flow and know what determines value adding vs. non-value adding activities
  • Understand how the processes you manage fit into the larger set of processes needed in delivering value to the customer
    • Grasp the power of Process Mapping and characterization
    • Recognize significant outputs and quantify their level of performance to requirements
    • Identify inputs and their relationship to the significant outputs
    • Link key processes to the strategic objectives of the company
  • Establish control mechanisms and monitoring processes to sustain an existing process and improvements you make.
  • Prepare to implement a Lean Six Sigma
    • Determine the structure of such a program for your company
    • Learn to identify “projects”, prioritize them and link them to an ongoing corporate strategy

Who Should Attend?

The senior management team of the organization

Interested in learning more?